My week of work experience for me was enjoyable, educational
and a complete eye opener. I was in the Argyles care home for a week (see previous post) and I experienced so much which was totally alien to me.
I frequently assist at Newbury Mencap, a charitable
organisation which provides a number of services for children with
disabilities. Many children have communication problems and special dietary and
other needs. As a result I thought I was pretty prepared to deal with almost anything
this care home could throw at me – I couldn’t have been more wrong.
I had chosen a care home for a week’s work experience
because with both pairs of my grandparents being fit and well, I had no idea
what old age could do to someone. I know that the UK has an aging population so
if I became a doctor the chances of me having to deal with elderly patients would
be quite high, and it would be good to get some experience in this area.
On the first day I was doing room visits. James and I would
knock, enter, and introduce ourselves, before asking how the resident was, and
talking to them about upcoming events that they were able to participate in. Outside
each room, James usually gave me a bit of background on each resident – their likes,
dislikes, etc. Betty (that’s what I’m calling her for the purposes of this
post) was described as “a lovely lady”, but to me this seemed to be pretty
standard.
We went in, introduced ourselves and asked how she was – so far
so good. However, when the conversation continued she changed in a millisecond
from smiling and happy to an angry tirade of complaints. This sudden change
really shocked and scared me a little – it was how I’d imagined someone with
dual personalities might act. She continued her rant until we left, screaming
about how she was “fed up with being pushed around here, shoved over there,
never had any say in anything” and how she was “sick of it up to her back
teeth, I might as well be dead!”.
I was so thrown by the change and the torrent of angry words
that when I finished my day there (no other hitches or problems) I went home
and seriously considered whether medicine was the right career path for me. After
a lot of thought, both that night and throughout the week I decided that it definitely
still was.
While Betty’s anger shocked and distressed me the first
time, I found that on subsequent occasions, when I knew that it might happen I
was absolutely fine and actually managed to calm her down a little. I also
found that she was having a bad day, as that first day was the worst tantrum I
saw all week. I found it very interesting that if you spoke to a resident one
day, they could happily communicate with you, but return the very next day, and
you’d have trouble talking to them at all. I found this marked difference
surprising, as sometimes the residents spoke in conversation and joined in, but
on other days, you could ask them what they wanted for dinner and they would be
unable to reply. I also realised that even a little preparation can mean that
you’re prepared to deal with a lot else – other residents had issues and got
upset, but a little understanding, and acting in a cool and calm manner can
often resolve them
I later found out that the reason for the outburst was the
nurse who’d just finished taking her to the toilet, and had come into the room
behind us. I can also vouch for the fact that the nurses never forced her to do
anything and she was given as many choices as were available, but still complained
anyway.
Often being put in the care home could leave the residents
with a negative view of life – “I might as well be dead!” being a prime
example. However, the job of the activities manager is to keep the residents
active and entertained, and I can honestly say Rosemary does a fantastic job.
I took part in the sing along afternoon which Rosemary had
organised with a lady called Pam and her husband Brian. They sang and played
guitar for the residents, and I could see as some of the least responsive and
most negative residents came to life with the music. They all thoroughly
enjoyed the music, many singing or tapping their feet, all with big smiles. This
made me realise what holistic care meant. The lady who’d spent a while talking
about the pain in her hip which even the pills she took couldn’t help was all
of a sudden smiling and happy. It’s not just the physical symptoms that need
treating, but the entire person needs to be reassured and made to feel
comfortable.
The same was true of the residents when they went to visit
the seaside. Memories of similar excursions from when they were young began to
flow and I learned a lot about the group I was with. This was such a huge
change in some of them that it made you smile just to see them.
I really enjoyed my days there, and I was very glad that
they agreed to have me. I am planning to return in the future, but we’ll have
to see how that turns out.